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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2009 is showing not...
Microsoft Dynamics AX (Archived)

AX 2009 is showing not responding

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Posted on by akshaykupra 516

AX 2009 is showing not responding every time whenever i am trying to do anything , it gets hange. whether creating new production order, item , PO or report , Please help me.how to solve this problem

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  • Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    Can you give us a more detailed definition of "anything"? If it stops responding when you try to create a new record, I assume you were able to open the form successfully, right?

    Will it start responding after some time or not?

  • akshaykupra Profile Picture
    akshaykupra 516 on at

    yes form open successfully when i am trying create item then it goes in not responding mode,

    Will it start responding after some time or not?

    yes after some time it get stuck in not responding.

    i have tried restart service and synchronize table but same problem.

  • Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    All right, so it seems that "doing anything" doesn't cover opening form. So what does it cover? Creating any record? Or is related to some table only? What about updates, for example?

    In either case, you should measure what takes the time. Use tracing / TraceParser for it.

  • Verified answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Is this a dev/test/production environment?

    Is your company doing everything in order to keep AX healthy? Take a look at my summary article linking the relevant Microsoft field engineers' posts on what to check in order to have consistent performance in your system.

    www.daxrunbase.com/.../ax-database-tuning-and-maintenance

    Please go through the list with your AX system administrator, SQL database administrator and AX developers. Once the general settings are OK and you are still experiencing performance issues, you should collect an AX/SQL trace to see why it is still slow.

  • akshaykupra Profile Picture
    akshaykupra 516 on at

    for example when i am creating new production order and when i am trying to report as finished . OR when i am selecting any command

  • Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Did you check the entries in the above post?

  • akshaykupra Profile Picture
    akshaykupra 516 on at

    yes my problem is sort out thank you 

  • Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Good to hear, can you explain what was the solution, so other forum members could learn from your findings?

    Also if one of the posts was helpful in finding the problem, mark that post on the right hand side as Verified.

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