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Microsoft Dynamics AX (Archived)

Pre-Reserve part of the Inventory for specific (Web) clients

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Dear all, 

There is an issue we don't seem to find an answer for so I thought the easiest would just be to pop the question here. 

Sorry if my description is not relfecting accurately the problematic : 

Our current systemconfiguration is a AX201R3 (CU13) with WHS that is exposing Webservices through AIF to our B2C Webshop : synchronizing products, stock levels and orders with AX.

Our problematic is as follows : we are, more often that we would like, in stock shortage for some of our items.

This is, for us , a strategic issue as a B2C sale lost is lost forever. 

Our objective is hence to allow to give priority to available stock to our "Webshop" AX client. 

Meaning that a share of the available stock is "reserved" to our Webshop Client; forbidding any other to reserve it.  

Each B2C  order (unsually one or 2 units) would then take the units from this "reserved" stock .

We see 2 options here : 

1. A separate Warehouse where dedicated quantities for B2C webshop would be stored. However this means a lot of extra activites (including TOs) to maintain this new Warehouse and this is our least prefered option.  

2. Creating a Sales order reserving quantities for that Webshop Client. This would also mean updating the way the creation of orders from our Webshop works to automatically deduce one unit of the "large SO "  each time one single unit is sold. But , as said, this means extra developpement.

So my question to you is : do you guys are aware of any other way to achieve our objective of being able to pre-reserve quantities prior to receveing the actual Sales orders ?

Thanks in advance

Best Regards

*This post is locked for comments

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 292,516 Super User 2025 Season 1 on at
    RE: Pre-Reserve part of the Inventory for specific (Web) clients

    Hi David,

    There are multiple solution directions. You can indeed create a general SO for reservations. You can also already receive the SO and have it blocked for delivery until payment has been received.

    Another option is to setup a warehouse for reserved web orders. When a SO has been created, use a transfer journal to move the goods to a specific administrative warehouse which can be used as default warehouse for web orders. Probably there are more options. Consider several options and choose one which might fit the best within your company.

  • RE: Pre-Reserve part of the Inventory for specific (Web) clients

    Hi André,

    The order is created in AX just after paiement is confirmed by our Paiment Service Provider.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 292,516 Super User 2025 Season 1 on at
    RE: Pre-Reserve part of the Inventory for specific (Web) clients

    Hi David,

    At what exact moment is the order for the customer created in AX? Pre-reservations might also result in a no-selling to customers using other channels.

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