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Session Id :
Finance | Project Operations, Human Resources, ...
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Benefits; "The worker's annual salary amount has not been defined for" error

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Posted on by 60

Hi all,

I am working my way through benefits management and I continuously run into the following error when running enrolment eligibility for workers;

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We have set the Benefit period to start in 1970 so it will apply to all employees at the company.

However, we have employees who joined after that year. These employees have fixed compensation starting on the date they were hired, but for all of them, the system produces the error above. Only when I set the Benefit period to start after an employee joined (for instance employee joined in 2020, period starts in 2021) does it let me enrol them.

The original hire date, the employment start date, and the fixed compensation effective date are all exactly the same for these workers, yet the system still insists on the start date of the Benefit period being checked. How can we possibly circumvent this?

I have the same question (0)
  • Charlotte X Profile Picture
    on at

    Hi Betty Jameson,

    Please wait for someone who has more experience to answer the question.

    Regards,

    Charlotte

  • Komi Siabi Profile Picture
    13,109 Most Valuable Professional on at

    Hi Betty Jameson,

    Could send a screenshot and steps to reproduce same error for better view.

  • naneurrutia Profile Picture
    212 User Group Leader on at

    Make sure you are enrolling workers on the hiring date, and not in the benefits plan creation.

  • EjazK Profile Picture
    287 on at

    Hi  Betty,

    you don't need to backdate the benefit period. The benefit period should just be the current year e.g. 01/01/2022 - 31/12/2022. then you set the enrolment period for when you want employees to be able to enrol in benefits via self-service

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