web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / New Environment Create...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

New Environment Created missing Dynamic 365 Guide solution

(0) ShareShare
ReportReport
Posted on by lewisleeheng1337 5

Hi, I facing a problem cannot find the Dynamic 365 guide solution under selection list. Could anyone help to figure out the problem?

20200322_5F00_Missing-Dynamic-365-Guides-Solution.jpg

  • BProcida Profile Picture
    BProcida Microsoft Employee on at

    I believe you need to have Guides subscription or trial activated for the solution to show up in the instance manager. Hopefully this documentation will help:

    docs.microsoft.com/.../requirements

  • MaheshKamat Profile Picture
    MaheshKamat Microsoft Employee on at

    Hey lewisleeheng1337 - were you able to resolve this issue?

    If not, we could try and help you with a forced sync of the solutions list. Could you please open a support ticket here:

    mbs.microsoft.com/.../CRMSupport

    Thank you!

  • lewisleeheng1337 Profile Picture
    lewisleeheng1337 5 on at

    Hi Mahesh,

    Thank you for your replied, let me tried to submit ticket to CRM Support to request forced sync of the solution list.

    Will keep you post on new update.

  • lewisleeheng1337 Profile Picture
    lewisleeheng1337 5 on at

    Hi Mahesh,

    I have subscribed the Dynamics 365 Guides with associate the license under my account.

    Now i encounter the new problem, i could not find the Manager solution option under environment

    The moment i click [...] under environment instance, i do not have the "Manage Solution" option to install solution.

    For more information, please check the attached file.

    20200419_5F00_Missing-Manage-Solution.docx

  • MaheshKamat Profile Picture
    MaheshKamat Microsoft Employee on at

    Thanks for reaching out lewisleeheng1337  - I opened a ticket to investigate internally. Will get back to you shortly. Please feel free to open a Support ticket as well at the link provided in previous post. I suspect this is an issue with the platform itself.

  • Suggested answer
    MaheshKamat Profile Picture
    MaheshKamat Microsoft Employee on at

    Hi lewisleeheng1337 - it appears that the Dynamics platform has renamed the "Manage Solutions" option to "Manage D365 apps". Please select the option that you see and proceed the same way through the steps as described in documentation. We will update the screenshots in our documentation to reflect this as well.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 62 Most Valuable Professional

#2
Travis South Profile Picture

Travis South 23

#3
ParthPatel249 Profile Picture

ParthPatel249 19

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans