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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Vendor Registration pr...
Supply chain | Supply Chain Management, Commerce
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Vendor Registration process if rejected by user

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Posted on by CU03071647-0 12
Hi,
 
I have a small question on vendor registration process.
 
Once vendor submits the registration by wizard, that goes for the approval in ERP, however if that is rejected, vendor does not get any chance to update the details once again.
 
How to mitigate this?
 
I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,386 Super User 2025 Season 2 on at
    Vendor Registration process if rejected by user
    Hi Community user, 
     
    It is quite a while since I looked at this feature. In fact, you are approving or rejecting a vendor, not details. If details need to be changed, then the workflow should not be rejected. Now, I'm not sure if a change request is supported in this workflow. Maybe start a new vendor onboarding or change details yourself after an approval. 
  • CU03071647-0 Profile Picture
    CU03071647-0 12 on at
    Vendor Registration process if rejected by user
    Hi Andre,
     
    If I consider the new vendor onboarding, system wont allow, because already the email ID exists in the user ID and if I try with same ID, it stops to submit to prospect vendor.
     
    If this is not possible, the possible solution I see is, to delete user from the system, delete everything like prospect vendor details and then only create new prospect vendor and rework.
     
  • Suggested answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Vendor Registration process if rejected by user
    Hi,
    To address the issue, you can implement the following steps:
    Configure Workflow for Rejected Registrations:
    • Set up a workflow that handles the rejection scenario.
    • Include a step in the workflow that notifies the vendor about the rejection.
    Provide Feedback and Update Opportunity:
    • Include detailed feedback in the rejection notification, explaining the reasons for rejection.
    • Add instructions for the vendor on how to update their registration.
    Reopen Registration for Editing:
    • Modify the workflow or system settings to allow vendors to reopen and edit their registration after rejection.
    • Ensure there is a clear process for vendors to follow to resubmit their updated information.
    Implement a Review and Approval Cycle:
    • Consider introducing an additional review and approval cycle after vendors make updates.
    • This ensures that any changes made by the vendor go through validation before final approval.
    Best regards,
    Kevin
  • CU03071647-0 Profile Picture
    CU03071647-0 12 on at
    Vendor Registration process if rejected by user
    HI Kavin,
     
    Do you have any documentation about the below step you mentioned? or any screen shot? I cant see anything on this, if you could help please.
     
    Reopen Registration for Editing:
    • Modify the workflow or system settings to allow vendors to reopen and edit their registration after rejection.
    • Ensure there is a clear process for vendors to follow to resubmit their updated information.

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