Dynamics 365 Unified Interface Marketing Lists Members View Error

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Posted on by Joseph M.

Hello everyone,

I'm having a problem after adding the marketing lists entity after having added it to the Unified Interface.

When clicking on the Members tab, the view gives the following error: "The view is not available. Contact your system administrator."

Steps I already checked:

1. Adding the Lead - Accounts and Contacts entities with all of their respective view to the Unified Interface.

2. The user I am using is a System Admin user and has the full security rights.

3. The environment is in French langage (no idea if this is related, error msg in french: La vue n'est pas disponible. Contactez votre administrateur système.)

Is it another Unified Interface Bug?

Thank you in advance,

Joseph Merhej

Categories:

General

Marketing Pages Forms and Surveys

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megcda 2,192 on at

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Hi Joseph,

Could you please provide some further details on how you added the entity to the Unified Interface? Are you working in the Sales Hub when you did this?

Thanks,

Megan

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Christian Abeln on at

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Hello Josef

I have gone through your scenario successfully using the following steps:

Navigate to the app designer in the org using the following address format
https://www.Contoso.crm4.dynamics.com/Designer/Apps/

Create a new application and add the MarketingLists entity

Add additional entities: Contact, Account, Lead, Campaign, QuickCampaign, CampaignResponse

Add the Site Map for navigation

Use the Play functionality to open your application
Create a new Marketinglists and after saving you should be able to use all the subgrids and Tabs in the UCI experience.

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Joseph M. 25 on at

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Hello Christian,

Thank you for your time and reply.

I did already add all the entities you mentioned and I did add the marketing list entity to the site map, but the members view still doesn't show and I can't add members to my marketing list.

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Joseph M. 25 on at

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Hello Megan,

I'm not working in the Sales Hub.

I added the marketing list entity to the standard Unified Interface that I had created to the client, along with all the following entities: Contact, Account, Lead, Campaign, QuickCampaign, CampaignResponse.

Then added it to the sitemap.

Nothing special to mention...

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Ilona Salonen 75 on at

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Hi Joseph,

your problem sounds familiar. I had an entity that had a view that was inactivated from the customizations. The subgrid showed normal in the old UI but in the Unified Interface it had an message on top of it that said "The view is not available. Contact your system administrator.".

So I went to customizations and activated the view that was shown in the subgrid and voilá, the error message was gone. In this case you have to make sure all of the three different members-views (Accounts, Contacts and Leads) are activated in this case.

Navigate to System Views as described in Access view definitions.

Select a public view. To see inactive views, use the Inactive Public Views view.

On the menu bar, select More Actions, and then select Activate.

Publish your solution

Hope this helps.

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wikap.dk 456 on at

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I had same error - in my case it was that I cleaned up the System Views list by deactivating not used ones. In this process I deactivated the system view "All Contacts" which seems odd, since in the classic web interface the View used by the marketing list form is the associated view "Show members of contactlist"

When I reactivated the system view "All contacts" the Marketing List started to work again :) Thank to this thread for pointing me in the right direction, but remember the "All contact" view!

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Community Member on at

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Thank you, this is what solved the issue for me! The Lead member list was not showing up on dynamic marketing lists (was showing up fine on static lists), and I was racking my brain trying to figure this out.

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