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Hi,
We have a requirement to apply or not apply the default "Phone to Case" Business Process Flow on case records when they get created based on the case type field value. I know how to set the active process using javascript. But how can I not apply (remove) the BPF instance from the Case record based on case type?
Hi,
With the recent changes in BPF, it is now a separate entity which creates record for each instance. You can simply delete the related/ respective BPF record .
Hope this helps.
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