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Customer experience | Sales, Customer Insights,...
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Error when attaching a file on notes

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Posted on by 35

I have a user in CRM   who is trying to attach a 100 kb file to notes in a contact. every time he does he gets this error and is also unable to download any log files. Even when he tried to click the download log file he gets a blank white screen.

pastedimage1598645388853v1.png

His security role is that of a basic - User and I tried uploading the file with the same user role as him and I could upload it with no problem.

Odd part is he is able to attach other files with no problem to the same contact. Any ideas of what could be happening?

I have the same question (0)
  • Wahaj Rashid Profile Picture
    11,321 on at

    Hi,

    Quite strange (when you mentioned user can attach other documents to same record).

    Most probably this is security role issue and to diagnose this, try following:

    • Try elevating user's role (temporarily) and see if it works.
    • What is the extension of the file? Can you attach the same file without any problem?

    Best,

    Wahaj

  • Suggested answer
    kunihih Profile Picture
    on at

    Try reproing the issue with a Unified Interface app and see if you can download a log file.

    I would also suggest you log a support ticket with Microsoft. We will be able to take a look at the server side logs and see what kind of exception is being raised internally.

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