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Customer experience | Sales, Customer Insights,...
Answered

Quick Find not working for particular word "Eder"

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Posted on by 35

In an on-premise environment when using quick find to search for a campaignresponses by lastname I don't get a result for the name "Eder". When I change the name to "Ader" it works. I thought this might be caused by stoplist which is also mentionied here:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quick-find#what-system-administrators-should-consider-before-enabling-or-disabling-full-text-indexing

I followed this guide to check the stoplist but couldn't find any stoplist in the database of my CRM organization:

https://docs.microsoft.com/en-us/sql/relational-databases/search/configure-and-manage-stopwords-and-stoplists-for-full-text-search?view=sql-server-ver15#add-or-drop-stopwords-from-a-stoplist-with-management-studio

Are there any other reasons for this behavior?

I have the same question (0)
  • Verified answer
    Ricardo Gimenez Profile Picture
    on at

    Hello,

    Despite of your analysis, I'm still believe that problem is related to StopWords for the entity table. Please, execute the following command into SQL (replacing the language ID if necessary):

    For English language

    SELECT *

    FROM sys.fulltext_system_stopwords

    WHERE language_id = 1033;

    For Portuguese language

    SELECT *

    FROM sys.fulltext_system_stopwords

    WHERE language_id = 1046;

    You also can use the following query in order to identify if the word "Eder" is a "noise word":

    SELECT * FROM sys.dm_fts_parser (' "Eder" ', 1033, 0, 0)

    SELECT * FROM sys.dm_fts_parser (' "Eder" ', 1046, 0, 0)

    To mitigate this issue, please try to apply the action plan below:

    1. Active the Full Text Search for Quick Finds for Dynamics 365

    2. Access the SQL server and expand the D365 database

    3. Locate the entity table associated to entity involved with you search

    4. Right click in the table > Full-text-index > Properties

    5. Change the value for Full-test Index Stoplist to "Off"

    6. Perform a new text

    Thanks,

  • alx.kpk Profile Picture
    35 on at

    Thank you very much! I just used SELECT * FROM sys.fulltext_system_stoplists which returned no results.

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