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Customer experience | Sales, Customer Insights,...
Answered

Ticket Number format change

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Posted on by 170

Hi

 I have a requirement where the ticket number should be a auto generated sequence number prefixed with letter.

For eg: SC-0000001

Can I achieve this? 

Regards

I have the same question (0)
  • Verified answer
    Bipin D365 Profile Picture
    28,983 Moderator on at
    RE: Ticket Number format change

    Hi,

    Please mark this thread verified so that it will be helpful for other community member .

    If found helpful, Please mark my answer verified.

  • Rupesh Kumar Gupta Profile Picture
    170 on at
    RE: Ticket Number format change

    Thank you it resolved my issue.

  • Rupesh Kumar Gupta Profile Picture
    170 on at
    RE: Ticket Number format change

    Do I need to install Auto Number xrmtoolbox in all the environment?

  • Rupesh Kumar Gupta Profile Picture
    170 on at
    RE: Ticket Number format change

    Thank you for your reply. I am seeing that I cannot edit Number field its grey out. Also I do not want to use Suffix. Is it possible to exclude?

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at
    RE: Ticket Number format change

    Hi,

    You can use Auto number xrmtoolbox created by jonas.

    https://anm.xrmtoolbox.com/

    You can also create Auto number attribute from http://make.powerapps.com/

    If found helpful, Please mark my answer verified.

  • LuHao Profile Picture
    40,890 on at
    RE: Ticket Number format change

    Hi Rupesh,

    Please use Autonumber fields.

    docs.microsoft.com/.../autonumber-fields

    d365goddess.com/.../

  • Suggested answer
    Carlo Velasco Profile Picture
    787 on at
    RE: Ticket Number format change

    Hi

    This is possible but with some limitations.

    Please refer to the following article.

    docs.microsoft.com/.../change-auto-number-prefix-contract-case-article-quote-order-invoice-campaign-category-knowledge-articles

    If you need a full custom auto generated sequence, this would need to be a custom solution you can build yourself, or refer to one already developed from a third party.

    community.dynamics.com/.../case-id-auto-numbering

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