Hi, firstly, I must say I'm no a Dynamics expert - far from it. I am a Dynamics "user" and am probably using all the wrong terminology.
I'm really struggling with Dynamics. We use the online system for recording sales ops - that's it. Sorry I don't know if we use Dynamics CRM, Dynamics Customer Engagement, Dynamics 365, Dynamics Making My Head Spin - I don't know how to know. I think we are using Dynamics 365, but it wasn't called that when we started - at some point it (I think) because Dynamics 365. We just call it Dynamics.
Anyway, Dynamics has looked like it was written in the early 1990s since we started using it, so I did some research on how to make it look more modern. I then found out about something called a Unified Interface. After much reading, I found an option in the admin centre called something like "Force Unified Interface" (a little switch thingy). So, I switched it on.
Now when I go into Dynamics, all the navigation options on the top have moved to the left. But it now says "This is a legacy app and might have features or customizations that aren’t supported in Unified Interface. For best results, create a model-driven app for Unified Interface." I have no idea what it is talking about! My frustration is: I don't want to know, I use Outlook and Excel and Word 365 and I don't have to do anything except use them and I was kind of hoping that Dynamics would be the same but anyway... I read about this Unified Interface and from what I read, I need to develop a new "App" in Power App Maker (https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/transition-web-app-existing). Eh? I'm not a developer! It's like I;m being asked to write a new version of the Outlook client because Microsoft want to upgrade their back end systems!
But, I'm just a humble Dynamics user and just want it to work without looking so old fashioned - I don't want learn to make Apps. Or am I stuck with the old 1990s interface forever?
I think I must be complete misunderstanding what is needed here. Can someone help please?
Many thanks
PS. I also found the Dynamics Licensing Guide in my travels. https://mbs.microsoft.com/Files/public/365/Dynamics365LicensingGuide.pdf 60 pages!!! I;'m kind of used to "give me $x per use per month and you're good to go". If the licensing is 60 pages long, I'm wondering if Dynamics is the right thing going forwards if it needs a degree just to understand the licensing?
