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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / "View My Response...
Customer experience | Sales, Customer Insights,...
Suggested Answer

"View My Responses" is linking to a blank new form for some users, not to their responses

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Posted on by DrausMara 5

Hi,

When some users are selecting the "Send me an email receipt of my responses" they receive the email with a link to their responses; however, the link just goes to a blank new form rather than their responses.

When I tested this from my account it worked correctly. When I had another user test this process, it worked correctly for them as well. 

 

Is this just a temporary error for that one user? How do I prevent this in the future?

Thank you in advance!

  • Suggested answer
    KK-365 Profile Picture
    KK-365 1,010 on at

    This may be a temporary error.

    I would recommend to follow this for sometime, If the issue is not resolved, raise a ticket with microsoft.

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