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Hi!
I have a tiny problem while configuring queues and case management in Dynamics365 Customer Service.
I have queue and shared email configured, approved, tested and enabled, but when sending email to it, it's not being tracked in D365, and Alerts in mailbox shows error:
Email Server Error Code: Exchange server returned UnknownIncomingEmailIntegrationError -2147220969 exception.
Have anyone expected this kind of an error before and would be able to advise on that?
Hi ZenLuiSL,
As it is not possible to determine the exact cause, you can do the following tests:
1.Does the owner of the queue mailbox have a licence?
--Adding license to the owner of the queue mailbox.
2.Check for duplicate mailboxes with the same email address?
3.Have you set 'Record Creation and Update Rule' on this queue?
--Tried to disabled it for now, until you can check it’s logic in detail.
--Check that the owner of the creation rule connected to the queue has sufficient rights
4.Remove the duplicate email address from the contact.
5.Clarify if you’ve already mitigated the problematic plugin/workflow/process acting on contact creation.
If none of these work, I suggest you create a support ticket for professional assistance following the below procedure.
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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