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Service | Customer Service, Contact Center, Fie...
Unanswered

How to add text field or button on portal web page?

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Posted on by

Hello Experts, 

We have a requirement to add a new  field text  on our main  web page  of  the Self Service Portal.

We have a second  requirement to add a  reset button  onour main  web page  of  the Self Service Portal.

What is the best approach ?

Does anyone have suggestions how to achieve this ?

Thanks in advance!

  • Community Member Profile Picture
    on at

    Hi Rodd,

    That text field you want to add on the main page, where does its data come from? Does it read the data from CRM or not? If someone changes the text on this field, what do you want to do next?

    For the reset button, what do you want this button to do?

    Thanks

  • Community Member Profile Picture
    on at

    Good morning Omar,

    I want to add a text field to enter the email of a user. The user must enter his email on the web portal to authenticate.

    The data are entered by the user on the web portal then they are validated.

    However I am not sure how the user's data is stored.

    There is no SQL database.

    I wonder in such a situation what is the best way to proceed.

    Is there an automated way to store the password and email values of the customer?

    For the reset button, I want to send a new password by email.

    However it will update the password in a database containing the user information.

    And I'm not sure how to proceed.

    Thank you

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