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Two activities are created for a single email

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When triggered to send an email , two activities are created in crm , why is that ?

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Leah Ju Microsoft Employee on at

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Two activities are created for a single email

Hi Partner,

If this option is checked, and the sender and receiver of the email are both dynamics users, two activities will be created with two status reason.
Community member 6 on at

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Two activities are created for a single email

Hi @Leah Ju

Can you confirm if that's how it's supposed to work ? is that expected , one activity for sent status and the other for received status ?
Leah Ju Microsoft Employee on at

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Two activities are created for a single email

Hi Partner,

Have you checked the status reason of these two records.

Through my test, i found this:

--For the same email, two email activity records are created in dynamics for sending and receiving.

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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