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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Programmatically pick ...
Service | Customer Service, Contact Center, Fie...
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Programmatically pick an Omnichannel chat conversation

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Posted on by ErnestoSoftphone 5

Hi,

I have a custom Omnichannel Channel Provider widget (CIFv2) running in the Omnichannel for Customer Service app.

I'd want to write some code in my widget to pick a conversation automatically (an oc_liveworkitem) from an Omnichannel queue.

Is this possible?

Thanks,
Ernesto

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