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Customer experience | Sales, Customer Insights,...

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Integration social media with dynamics365

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Posted on by Nafas

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Hi. i want to know how can i integrate our crm with social media like whatsapp and telegram.

kind regards,

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Tarcisio Vilas Boas Microsoft Employee on at

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Here, here are some references about whats is possible to do:

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-whatsapp-channel

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-custom-channel

Also, you can contact one of our trusted partners which have expertise on projects like that at https://www.microsoft.com/en-us/solution-providers/home.

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