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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Integration social med...
Customer experience | Sales, Customer Insights,...
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Integration social media with dynamics365

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Posted on by Nafas 160

Hi. i want to know how can i integrate our crm with social media like whatsapp and telegram.

kind regards,

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  • Suggested answer
    Tarcisio Vilas Boas Profile Picture
    Tarcisio Vilas Boas on at

    Here, here are some references about whats is possible to do:

    https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-whatsapp-channel

    https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-custom-channel

    Also, you can contact one of our trusted partners which have expertise on projects like that at https://www.microsoft.com/en-us/solution-providers/home.

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