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Service | Customer Service, Contact Center, Fie...
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Problem integration in resources calendar

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Posted on by 104

Hi experts!

I hope that you are well. I have a problem with a Integration for the service calendar in the resources. I use the action "msdyn_SearchResourceAvailability" to retrieve the timeslots of resource.

For example, I have a resource with this service calendar:

calendar.png

  • 2020-01-02 and 2020-01-03 -> Is created by integration
  • 2020-01-04 is created manually by me

The TimeSlots returned are the followind:

  • Start: 2020-01-02 00:00  End: 2020-01-04 08:00 --> Type: OFF
  • Start: 2020-01-04 8:00 End: 2020-01-04 16:00 --> Type: Available
  • Start: 2020-01-04 16:00 End: 2020-01-04 23:59 --> Type: OFF

In short! The action not returned availability from the calendars created by integration. I have reviewed through the api the differences but there is none... Any idea or post that can help me?

In my environment I enabled the preview of wave 1 2020.

Thank you so much!

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