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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Duplicate Voucher resu...
Finance | Project Operations, Human Resources, ...
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Duplicate Voucher resulted in Receiving with no Payable

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Posted on by Accounting Department 1,540

User was not able to find a Shipment/Invoice to pay.

Checked all the relevant tables.

Voucher showed up in PM00400 but CTRLNUM was the same as another posted voucher.

Document does not show up in Vendor or Document Inquiry but does show up in PO Inquiry, fully posted.

I ran checklinks on payables, no relevant results.

I ran all the Payables reconcile, and it removed the voucher total from that vendor.

So still have the Shipment/Invoice but no payable.  And it is still a duplicate Voucher with Recvg type.

Not sure where else to look or how to fix so I suggested a Purchase Return (Return w/Credit is the only one that works, it's a non-IV item) and then void the Credit that results from the return. Then try to re-enter the shipment/invoice.

Any ideas why this might have happened or a right way to fix it?

Categories:
Microsoft Dynamics GP
  • Lewis48 Profile Picture
    Lewis48 5 on at
    RE: Duplicate Voucher resulted in Receiving with no Payable

    Everything is very open with a clear description of the issues. It was truly informative. Your website is very helpful. Many thanks for sharing!

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  • Accounting Department Profile Picture
    Accounting Department 1,540 on at
    RE: Duplicate Voucher resulted in Receiving with no Payable

    We did the Return w/Credit, voided the credit, and then just entered as a straight payable. it's all good now.

  • Suggested answer
    Shannon Aune Profile Picture
    Shannon Aune on at
    RE: Duplicate Voucher resulted in Receiving with no Payable

    Hi There,

    I would recommend that you try the Return w/Credit option in a Test company that is created from a backup of production, to ensure that this resolves the issue for you in Test before attempting in Production. If you find that it does not work as expected, then you can open a support case for us to assist you with it further if needed.

    As for the question regarding what caused it to occur, it would be difficult to determine that unless this is something that you can recreate at will, otherwise just by looking at the data in its current state, would most likely not shed light as to what caused the issue that you are seeing.

    I hope all goes well with your Testing.

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