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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / The Microsoft Entra ID...
Supply chain | Supply Chain Management, Commerce
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The Microsoft Entra ID account is not mapped to an employee in Retail headquarters

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Posted on by Community member
Hello Everyone,
 
I am facing error while trying to Activate Store.
 
/Could not resolve identity. The Microsoft Entra ID account is not mapped to an employee in Retail headquarters/
 
 
Thanks in Advance.
 
 
- Nikunj Shah
  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,512 Super User 2024 Season 2 on at
    The Microsoft Entra ID account is not mapped to an employee in Retail headquarters
    The POS user account you are using to activate the POS should be linked to MS Azure AD (now called Entra ID). Make sure you associate an identity to your worker using the option highlighted below. Also, verify the user is linked to an address book that is mapped in the employee address book field in the store setup. If you made any changes to the worker account or store setup, send 1060 and 1070 respectively to the channel database before attempting the activation again.
     
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    The Microsoft Entra ID account is not mapped to an employee in Retail headquarters
    Hi,
    You can check this old thread, it mentions a similar problem to yours, you can try the method provided in the old thread and check if it helps.
    Error activating retail cloud POS on OneBox version 10.0.24: DA1023 - Could not resolve identity. (dynamics.com)
    In addition, the official documentation mentions troubleshooting Microsoft Entra Connect connection issues, you can also check it out:
    Microsoft Entra Connect: Troubleshoot Microsoft Entra connectivity issues | Microsoft Learn
    Best Regards,
    Hana

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