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Process RMA / RTV

Posted on by Microsoft Employee

Hi Community,

I have one question related to RMA.

If you create an RMA you can directly add the relevant RMA Products.

For every RMA Product you need to select the "Processing Action".

If you now select "Return to Warehouse" and create a "Receipt Product" for the delivery it is not possible to create a RTV.

But you need to check the product in the arrival and it could happen that the product needs to be forwarded to the vendor.

How is it possible to continue the process?

Best regards

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