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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Purchase order product...
Microsoft Dynamics AX (Archived)

Purchase order product receipt button is disabled

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Posted on by fgil12 2,722

Hi

We are having trouble with a Purchase order we have recieved partially. When we try to receive the remaining quantity, Product receipt button is disabled. Why could this be happening and how can we fix it?

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I have the same question (0)
  • Brandon Wiese Profile Picture
    Brandon Wiese 17,790 on at

    The logic behind whether the Packing slip update button is enabled can be found in class PurchTableType method canPackingslipBeUpdated().

    If using approval, the Approval status must be Confirmed.

    Both the order account and invoice account vendors must not be Stopped.

    If the order is an inter-company order, some additional conditions apply (but I doubt that is the case here).

    There must be something left to receive, i.e. at least one of the lines must have a remaining purchase quantity (or a remaining inventory quantity, which can be checked using the Inventory, Transactions button on each line of the order).

  • fgil12 Profile Picture
    fgil12 2,722 on at

    Hi Brandon

    There is no approval process and we do have something else to receive yet. Thing is we were working normally and then suddenly the product receipt button was disabled.

  • Brandon Wiese Profile Picture
    Brandon Wiese 17,790 on at

    You can reset your Personalization, or delete the SysLastValue records for the form, and also delete your AUC files.  Both can cause this kind of problem in odd cases.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Confirm the Order and then check.

  • Suggested answer
    okanpiskin Profile Picture
    okanpiskin 45 on at
    Hi,

    If you think all is ok, you should check the vendor status. It should not be held.
     
    Thank you.
     
    Okan
     
     
     
     

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