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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Error when printing du...
Finance | Project Operations, Human Resources, ...
Answered

Error when printing dunning / collection letter

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Posted on by MBates237 211

Hi,

I've set up a collections process and created the collection letters.

pastedimage1669040186297v1.png

But when I try to print a letter to see the output

pastedimage1669040243378v2.png

I get the following error

pastedimage1669040274918v3.png

What additional setup is required please?

I have the same question (0)
  • Verified answer
    Magno Pereira Profile Picture
    Magno Pereira 2,435 Moderator on at

    Hello,

    Do you have the print management configured?

    Accounts receivable > Setup > Forms > Form setup. Click Print management.

    pastedimage1669040487233v1.png

  • MBates237 Profile Picture
    MBates237 211 on at

    Looks like no, but I'm not sure how to do this

    pastedimage1669040808806v1.png

  • Verified answer
    Ramit Paul Profile Picture
    Ramit Paul 22,797 Most Valuable Professional on at

    Right click on that and click new.

    Note- you need to go to ar module in case you missed it.

  • Suggested answer
    Magno Pereira Profile Picture
    Magno Pereira 2,435 Moderator on at
    1. "In the left pane of the Print management setup form, right-click a module name and select Expand all. All the document types for that module are displayed.
    2. To create a new record, right-click a document name and select New. A new original or copy record is created and is displayed in the list."

    pastedimage1669040963029v1.png

    MSFT docs: Set up print management for a module | Microsoft Learn

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