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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / I want to cancel my su...
Customer experience | Sales, Customer Insights,...
Answered

I want to cancel my subscription. I can't see where or how anywhere within this site? Any help would be greatly appreciated.

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Posted on by Tomas F 5

Hi

I subscribed to Dynamics 365 Sales Professional to test it out but now want to cancel as I don't have the time at present.

However, I can't find anywhere to view and cancel this subscription, or any contact details of how to talk to Microsoft to cancel this subscription.

Any help would be greatly appreciated.

Tomas

I have the same question (0)
  • Suggested answer
    Guido Preite Profile Picture
    Guido Preite 54,086 Moderator on at

    from portal.office.com (Admin section) you should be able to see and control the licenses

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi Tomas F,

    Please refer to the following steps:

    1. If all licenses are currently assigned to users, you can't reduce the number of licenses for your subscription. To reduce the number of licenses, first unassign one or more licenses from users, then remove the licenses from the subscription.

    2.Open admi center

    pastedimage1670981738893v2.png

    3.choose a product you want to cancel

    pastedimage1670981951785v3.png

    4.delete/cancel Subscription

    pastedimage1670982068400v4.png

    Buy or remove licenses | Microsoft Learn

  • Tomas F Profile Picture
    Tomas F 5 on at

    Thanks so much Haig Liu. That was really helpful. Thank you so much for your time with this.

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