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Customer experience | Sales, Customer Insights,...
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Marketing Form does not display custom text for success submit

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Posted on by 135

I have a form where the success on submit text is "Tusen takk for din ordre" and so on.  See image:
pastedimage1593160696683v1.png

But when the form is submitted the text displaying is wrong:
pastedimage1593160726044v2.png

Tried changing the text, success image and so on. Also re-published the form on another site with the javascript code just to be sure i was on the latest version. No dice.

Is there something i am missing, any setting i can change or something i can do?

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  • Verified answer
    cloflyMao Profile Picture
    25,210 on at

    Hi Thomas,

    Did you only set success and error notification in Submission behavior section?

    pastedimage1593161517888v1.png

    If so, there are two situations, we should set notification message in different area.

    > Your marketing form is hosted on Portal:

    Open marketing page where you add marketing form and change notifications in Properties tab:

    pastedimage1593161268735v1.png

    > Your marketing form is embedded on external website:

    Open related marketing form page of marketing form(under Form hosting tab), then change notification in form page form.

    pastedimage1593161349442v2.png

    pastedimage1593161374707v3.png

    Regards,

    Clofly

  • TGT Profile Picture
    135 on at

    Changing the success messages on the website worked. Cannot see how i overlooked that one. Anyway, thank you :)

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