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Customer experience | Sales, Customer Insights,...
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prevent recurring appointment synchronization for outlook

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Hello brothers and sisters,

i am using the Sync Filter Manager to create system synchonisation filters. we want to use the system filters to prevent synchronisation from crm --> outlook, for appointments.

for appointments:

<fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">
<entity name="appointment">
<attribute name="subject" />
<filter type="and">
<condition attribute="createdon" operator="null" />
</filter>
<attribute name="activityid" />
</entity>
</fetch>

this works fine! however, recurring appointments still sync to outlook (the createdon attribute is filled)! i tried:

for recurring appointments:

<fetch version="1.0" output-format="xml-platform" mapping="logical">
<entity name="recurringappointmentmaster">
<attribute name="subject" />
<attribute name="activityid" />
<filter type="and">
<condition attribute="createdon" operator="null" />
</filter>
</entity>
</fetch>

we set this system filter for the recurring appointments, it does nothing.

any ideas on how to prevent the synchronisation of any appointments.

thank you for your time
peace

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