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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Send Direct Email Erro...
Customer experience | Sales, Customer Insights,...
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Send Direct Email Erroneous Communications Error?

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Posted on by Aerick 75

On premise CRM org, two business units.  A system admin from one business unit can use the Send Direct Email option for a contact successfully.  A system admin from the other business unit can not.  The error received is:

pastedimage1601913469009v1.png

The contact selected does have a valid Primary Email address, and the Bulk Emails field is set to 'Allow'.

Details of the error log show:

<Message>Object address not found on party or party is marked as non-emailable</Message>

Not sure what I'm missing.

I have the same question (0)
  • Ayaka Iwai Profile Picture
    Ayaka Iwai on at

    If an contact Preference method Email is not allowed  (Don't email) then you will get this error.

    Please check the settings and set the "DoNotEmail" flag as false for your entities. In the UI, you can directly check the field for each entity.

  • Aerick Profile Picture
    Aerick 75 on at

    As near as I can tell, all the preferences are set correctly for the contact we are testing with:

    pastedimage1602082008840v1.png

  • Aerick Profile Picture
    Aerick 75 on at

    Bump.

  • Aerick Profile Picture
    Aerick 75 on at

    This one is still an issue, sadly.

  • Aerick Profile Picture
    Aerick 75 on at

    Still looking for answers or direction on this if anyone sees it.

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