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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Cannot Find Thumbprint...
Finance | Project Operations, Human Resources, ...
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Cannot Find Thumbprint by Certificatename

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Posted on 6 Dec 2023 12:07:56 by Keerthanaa Ilangovan 59
Hi everyone,
 
I'm getting this error / Cannot Find Thumbprint by Certificatename  while importing a user in D365FO environment. May I know what to do for solving this issue?
 
  • Subhad365 Profile Picture
    Subhad365 19 User Group Leader on 02 Jul 2024 at 08:13:34
    Cannot Find Thumbprint by Certificatename
    Really sorry to reply so late. Just in case, this error is still lingering, you can have a look at this LinkedIn post. For me, it actually worked:
  • CU27080753-1 Profile Picture
    CU27080753-1 6 on 06 Feb 2024 at 07:07:04
    Cannot Find Thumbprint by Certificatename
    Verify that the certificate has not been revoked. Revoked certificates will not be trusted by the system.
  • Suggested answer
    Pearson Exo Profile Picture
    Pearson Exo 2 on 21 Dec 2023 at 09:35:44
    Cannot Find Thumbprint by Certificatename
    We managed to resolve this issue and we created a detailed article with a step by step guidance on how to solve the error. Click link below. 
    https://drive.google.com/file/d/1d2OVDGJyJ9N4AFrnPT3IeSzj44yqX3kl/view?pli=1
  • Simba Zumba Profile Picture
    Simba Zumba 2 on 12 Dec 2023 at 07:56:15
    Cannot Find Thumbprint by Certificatename
    Good day, 
     
    I followed the steps provided to address the challenge we are facing, but unfortunately, it seems that the issue persists. I wanted to check in with you to see if you were able to successfully resolve the matter using the provided steps. If so, could you kindly share any additional details or considerations that might have contributed to your success? It's possible that I may have missed a crucial step or misunderstood a part of the process. Thanks
  • Hana Xue Profile Picture
    Hana Xue Microsoft Employee on 08 Dec 2023 at 06:50:54
    Cannot Find Thumbprint by Certificatename
    Hi,
    This error is mentioned in the documentation of on-premise deployment troubleshooting. You can view it for reference.

    Troubleshoot on-premises deployments - Finance & Operations | Dynamics 365 | Microsoft Learn
    Best Regards,
    Hana
     
  • Keerthanaa Ilangovan Profile Picture
    Keerthanaa Ilangovan 59 on 07 Dec 2023 at 11:20:26
    Cannot Find Thumbprint by Certificatename
    Hi thank you so much Hana and Andre, I've followed the link you've mentioned by trying to import/generate certificate in the azure key vault. And uploaded it to the app registration's certificate and installed it inside the VM and modified the web.config file and also added the API permission for the application in azure but now I'm facing this issue " Keyset does not exist " can you please guide me what I've missed?
     
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on 07 Dec 2023 at 08:26:48
    Cannot Find Thumbprint by Certificatename
    Hi,
    As Andre said, the certificates in the Microsoft Entra tenant are no longer installed in the new one-box development environment. This change affects external integrations (including imported users). To re-enable this feature, new application and tenant certificates need to be set up.
    Best Regards,
    Hana
  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 293,342 Super User 2025 Season 1 on 06 Dec 2023 at 22:21:23
    Cannot Find Thumbprint by Certificatename
    Hi Community user,
     
    This is happening with new environments deployed after mid November. There was a change where a required certificate for communication with Entra ID (formerly known as Active Directory), You would need to install this manually on cloud hosted environments: Secure one-box development environments - Finance & Operations | Dynamics 365 | Microsoft Learn
     

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