"Initialization of ActiveX component failed" when starting AX client through Citrix

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Posted on by Community Member

Hi,

When our customer starts the AX client through Citrix they get two error messages:

"Operation failed"

and

"Initialization of ActiveX component failed"

Anyone know why and how to correct this issue?

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Bilal Issa 4,370 on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

Hi,

can you please check the IE settings -> Security, and it allow activeX.

Regards,

Bilal

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Community Member on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

Which Zone and which of the ActiveX settings. There is non thats only named "Allow ActiveX".

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Bilal Issa 4,370 on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

Zone local intranet , initialize and script ActiveX control.

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Community Member on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

> Zone local intranet , initialize and script ActiveX control.

This didnt help.

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Community Member on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

Hi,

The problem is about the Telephony integrations configuration, if you don’t use the module please uncheck the license. Open the License configuration:
DAT/System administration/Licensing
Uncheck the “Telephony integrations” in Sales and marketing series/

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Community Member on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

Hi,

anybody found another solution to that issue instead of unchecking license for "Telephony integrations?"

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Community Member on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

Hi Daniel

I had the same issue and tried all the suggested solutions.

Here is what i found.

In Windows services there is a service called Telephony, this was set to disabled. When i set it to manual the error disappeared.

Hope this works for you too.

Best regards

Frode

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Community Member on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

Thanks Frode, this solved it for me using Dynamics AX 2012 R3 in a CITRIX Environment.

Cheers,

Frank.

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Ronald Vinasco 5 on at

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RE: "Initialization of ActiveX component failed" when starting AX client through Citrix

It worked for me too. Thanks

Frode Jacobsen

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