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Email notification sending

Posted on by 12
I have email notifications set up and they are functioning for most users, but I have one user that is unable to send a test email in the system. She is receiving the below error message. It seems I have to add a user permission set to allow her to do this. However, there appear to be hundreds of permission sets to pick from. Does anyone know which one would allow for this user to send email notifications from the system?
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 7,399 Super User on at
    Email notification sending
    What email address is the user sending the email from? Is it their personal email address, or a shared mailbox?
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 5,528 Super User on at
    Email notification sending
    take a look at the BC license type for that user. If it is teams license, then sending email is not allowed
    Jun Wang
  • Cui Hao Profile Picture
    Cui Hao on at
    Email notification sending
    I did some testing but it did not reproduce your problem.
    I created two roles, gave them basic user permissions, and then tested sending emails to other people on each other's behalf, but they both worked.
    If it's convenient, could you please let me know if this is an error because the user is sending an email on behalf of another user, or if it's an error when triggering an email notification via Flow, etc.? Could you please elaborate?
    It is then recommended that you can see if it has anything to do with these two settings:
    Best regards,
    Cui Hao
  • Suggested answer
    JM Profile Picture
    JM 54 on at
    Email notification sending
    Hi there!
    It seems that the error you're encountering indicates a permissions issue on the email server side. To solve this, you need to gran the appropiate "Send As" or "Send on Behalf" permissions ->
    Hope this helps!
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Email notification sending
    Hi, the similar question has been asked on the community, please go through it to see if it can help:

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