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Customer experience | Sales, Customer Insights,...
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Email to multiple segments

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Posted on by 5

Hi All,

I work with multiple user groups and for each of them I end up creating a copy of an email just so I can analyse the CTR, opens, etc for this specific group. But it got to a point where each email has 20 copies because of many different groups. Is there a way of creating just one email template, sending it to 15-20 marketing lists/segments and then analysing that email for a specific segment? 

Also, am I able to create a rule that says : If the email was a hard bounce, please add this email address to one big list that should be excluded from any future emails?

Many thanks! 

  • Suggested answer
    Steven O'Neill Profile Picture
    Steven O'Neill 575 on at
    RE: Email to multiple segments

    Yes that’s correct. You can filter against a Customer Journey and/or dates within Insights

  • mycroissants Profile Picture
    mycroissants 5 on at
    RE: Email to multiple segments

    Just so I understand - instead of having multiple copies of emails, use one email template and have multiple user journeys? And I will be able to filter email on a specific user journey, right?

  • Verified answer
    Steven O'Neill Profile Picture
    Steven O'Neill 575 on at
    RE: Email to multiple segments

    Could you not utilise Customer Journeys for this? Send the same email to multiple Customer Journeys and then when in the Marketing Email select the Insights tab and then search for the relevant Customer Journey.

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