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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Syntax Error - persona...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Syntax Error - personalization E-Mail Designer Code-Element

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Posted on by Joannis Papazissis 245

Hello People of Dynamics,

I am suffering a bad Error which totally brings me to my mental Limits

pastedimage1647525743984v1.png

THIS DOESNT WORK: 

{{#if (eq contact.salutation '')}} Ladies and Gentlemens,{{else}} {{contact.salutation}}, {{/if}}

THIS WORKS:

{{#if (eq contact.salutation '')}} Greetings,

{{else}} {{contact.salutation}},

{{/if}}

I Don't get it....What do I need to fix to deal with it.

Can someone help please?

I have the same question (0)
  • Arnaud De Jonghe Profile Picture
    Arnaud De Jonghe 135 on at

    We have exactly the same issue!

  • Newmayer2384 Profile Picture
    Newmayer2384 2 on at

    Try to Full out the pre-Header Field, there is a bug That if the pre-header is empty a DIV - Element wont get closed in the HTML source code

  • Newmayer2384 Profile Picture
    Newmayer2384 2 on at

    Did you fill out the pre-header field below the Subject field? I know there is currently a bug That if the pre-Header is empty a DIV Element wont be closed causing an error.

    in regards to your scenario it Looks like due to the Spaces between Ladies and Gentlemen there are HTML space Tags created. Could you Paste your HTML in here? 

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    I copied both of the two code snippets into my email but neither of them caused an error.

    pastedimage1647826711984v1.png

    pastedimage1647826737451v2.png

    Here is the version I'm using. Is it the same as yours?

    pastedimage1647826785978v3.png

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