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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Problem with the deplo...
Customer experience | Sales, Customer Insights,...
Suggested answer

Problem with the deployment Marketing

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Posted on by Zuki 5

Hi, 

I created a new production environment and install MKT. The APP is configured, but when I run the marketing setup wizard after, show the following error: 

0410.pastedimage1621307108722v1.png

But, the status application is "Configured" 

pastedimage1668603808261v1.png 

In opposite, when I manage the other environment (sandbox) and I don't have any problem. 

In the Microsoft Documentación, I found the error but does not specify which entity should be enable for change tracking https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/marketing/dynamics-365-marketing-problem-with-deployment 

pastedimage1668604069997v2.png

pastedimage1668604090504v3.png

So, Is there anyone who has this error and knows what the entity is? I have searched multiple forums and submitted a ticket, but it has taken time and the client needs the app,

Any help would be appreciated, 

Thanks

I have the same question (0)
  • Suggested answer
    Autumn Arbury Profile Picture
    Autumn Arbury Moderator on at
    RE: Problem with the deployment Marketing

    Please open a support ticket to have your licenses and environments looked at and straightened out.

  • Zuki Profile Picture
    Zuki 5 on at
    RE: Problem with the deployment Marketing

    Thanks for the answer Autumn, but actually I opened a support ticket and they are working on it, but it has been open for a week and they are still seeing the problem. I open the thread to see if the same thing happened to another and have the response from the entities.

  • Autumn Arbury Profile Picture
    Autumn Arbury Moderator on at
    RE: Problem with the deployment Marketing

    Yes, sorry sometimes it can be hard to discern why the failure happened and engineering may have to manually remove and reassociate the license from the failed deployment so it can take time. Hopefully the support engineer has engaged the product engineering team for help.

  • Autumn Arbury Profile Picture
    Autumn Arbury Moderator on at
    RE: Problem with the deployment Marketing

    What GEO?

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