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how to reverse wrong credit memos?

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Posted on by cassy

245

I would like to ask on how to reverse wrong posted credit memos? Hoping for your help! thanks!

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L Vail 65,271 on at

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RE: how to reverse wrong credit memos?

Hi Cassy,

If by Nav. you mean Navision, I don't have a clue. This is the GP forum. There's a NAV forum just like this one; post your question there and you'll get the Navision version of this response.

Heck, maybe somebody here knows, but you'd still be better off at the NAV forum.

Kind regards,

Leslie
cassy 245 on at

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RE: how to reverse wrong credit memos?

hi leslie and richard!

it is on payables side. Can I ask on how to void it? I mean the procedures in Nav. Thank You!
L Vail 65,271 on at

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RE: how to reverse wrong credit memos?

Hi Cassy,

If you don't see your credit memo in the void screen, if it's on the receivables side, use the PSTL tools to 'unapply' the credit memo in order to get it out of history.

Leslie
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Richard Wheeler 75,848 Moderator on at

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RE: how to reverse wrong credit memos?

Is this on the payables or receivables side? Either way, just void the credit document and it will bring the applied to document back to the open side. You will need to enter the credit memo again and apply it to the correct documents(s).

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