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We have a credit available on a vendor but we are not able to apply it to anything as it has been partly applied to another invoice. Original credit was $339 $76.28 has been applied to a $76.28 invoice so we should have $262.72 credit available. GP shows this amount as a credit. I have spent about 2 hours already trying to figure this out. Vendor current balance shows balance the credit but not being included when selecting checks. Any help is appreciated.
After submitting this ticket I did some more research and it seems to be an issue with sql tables corrupt data due to batch recovery. Followed this link to fix the issue. Thanks for your response.
Hello Raj,
I understand there is a credit memo in Payables that is partially applied to one invoice in full, but you are not able to apply the remaining amount on the credit memo of $262.72 to anything.
1. Make sure the credit memo is not on Hold. (Transactions | Purchasing | Holds)
2. Make sure the 'amount remaining' on the credit memo is $262.72. It has to have an unapplied amount to apply. (Payables inquiry)
3. Make sure the credit memo and the invoice you want to apply to have the same currency ID.
4. The 'select checks' process should pull it in and automatically apply if if you have the checkbox marked for 'credit memo's in the 'Automatically apply existing unapplied' section. This only works though if you BUILD the batch in this window. If you jump to the 'edit payment batch' window and manually proceed, then the system will not pull this in for you. The 'build' process is what pulls it in.
5. You may also consider going to Transactions | Purchasing | Apply payables documents window, and manually applying it yourself, before you do the checkrun.
I hope that helps. Let me know if any questions.
Thanks
Cheryl Waswick
Microsoft Dynamics GP Support
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