Hi All,
I am working with AX 2012 and we are having an issue with our workflows. They are initiated but can no longer be completed i.e. the only option for an action is to review history. At first I thought the issue was because of the way the workflow itself was setup but as I investigate it seems more related to the system configuration setup for workflows.
Looking at a workflow instance the option to approve, reject or delegate is not available to choose from after it is submitted so the tracking status remains “pending”. I checked the Workflow and all actions are enabled and there are no error messages.
When I right click on a workflow record and choose “Record info”, displayed is “Record information (1)”. I am given a record ID number and it says the following options are available:
Option 1 - “Rename the unique record key”
Option 2- “Display information about all the fields in this record”
From Option 2 if I choose “Database log” displayed is “Database log (1-dat) – Reference table ID: 0, No Record” the table information is empty but I receive a warning message reading:
“Changing company accounts to: DAT”
When I choose “Show all fields” from option 2 the “Workflow Tracking Status Table (1-dat)” is displayed and there are several fields that read “Unretreived”. These fields are:
Correlation ID:
Workflow Context Table Identifier:
User:
Subworkflow:
Type:
I have also seen a message that read “No form exists for workflow table”
To me this is indicating that there is a problem with the flow of information which could be the workflow execution account or the workflow infrastructure configuration. I’ve found information on how to setup workflows etc. which is said to be done prior to creating workflows.
I was hoping someone knew if I am on the right track and if so how would we go about updating/fixing the flow of information/configuration after the fact?
Thank You for any help you can provide,
RGIBB
