Problem with labels in spreadsheet

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Posted on by AlokShrestha

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Hi, I get the error "Error_UnableToResolveLabelFormat Details: Label language was not provided" as shown in the screenshot whenever I try to open the budger entries in the excel using "open in excel" button. It just displays the label id rather than the label name/description in the spreadsheet. Any reason for this one?

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André Arnaud de Cal... 301,156 Super User 2025 Season 2 on at

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Hi Alok,

What language did you setup for your user in AX? Is it en-us or another language?

Are you using "Update 1", "RTM" or another instance of AX?

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AlokShrestha 1,645 on at

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Hi Andre,

We have setup en-us language for our user and we are using RTW without update 1.

Regards,

Alok

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André Arnaud de Cal... 301,156 Super User 2025 Season 2 on at

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Hi Alok,

Was the excel sheet created with this instance of AX or was it copied from another environment?

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AlokShrestha 1,645 on at

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It was just created with the same instance of AX. I just tried to do "Open with Excel" and open the spreadsheet. Actually it happens for all the documents. Like if I try to open sales order or purchase order from spreadsheet, same issue persists.

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André Arnaud de Cal... 301,156 Super User 2025 Season 2 on at

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I haven't see this issue before. It works in my environments correctly. Do you have created customizations or installed other application packages?

Have you tried to complete a full build of AX or restart the WWW service?

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Community Member on at

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View the detailed error messages that are recorded for the Reporting module in the Exceptions form. Click System administration > Periodic > Services and Application Integration Framework > Exceptions.

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AlokShrestha 1,645 on at

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Hi,

There were files missing from our environment. MSFT helped us get those files and it's working now.

Thanks

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Stanislas MENARD on at

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Hi,

We faced the same issue.

We solved it with Microsoft help and these steps:

CAUSE

missing web.configs:

J:\AosService\WebRoot\OfficeApps\Public

J:\AosService\WebRoot\OfficeApps\Resources

J:\AosService\WebRoot\bin\OfficeApps

RESOLUTION

Copy web.config from the working environment into non-working

Kind regards,

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