Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Answered

"Is" operator on a multi-select field, returns 0 when more than one value is selected

(1) ShareShare
ReportReport
Posted on by 13
I am trying to create a segment based on a multi-select field. I am trying to pull in contacts with accounts that have a specific combination of values for this field
 
For example, the field is called /Type/ and it is a multi-select field with {A, B, C, and D} as the values. I would like to pull contacts w/ accounts that have A and C values (in other words A,C as the value).
 
I am trying the following clause: Type /Is/ {A, B}
 
However the segment returns zero members. I have more than 1 contacts/accounts that fall into this category, and I am able to pull those into a query using Advanced Find. 
 
Does the /Is/ operator not work with same as /Equals/? 
 
Thanks for any help you can provide. 
  • Verified answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 327 Super User 2024 Season 2 on at
    "Is" operator on a multi-select field, returns 0 when more than one value is selected
    Hi Farah,

    If you were wanting to pull Contacts that had both A and C values, I would achieve your segment with the below query (this screenshot is from the Real Time area - please let me know if you are using Outbound instead):



    Ensure that you are using the AND / OR criteria correctly - let me know how you get on.

    If this answer has helped you, please consider marking it as verified.

    Kind regards.
    Fiona

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,445 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans