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Answered

"Is" operator on a multi-select field, returns 0 when more than one value is selected

Posted on by 13
I am trying to create a segment based on a multi-select field. I am trying to pull in contacts with accounts that have a specific combination of values for this field
 
For example, the field is called /Type/ and it is a multi-select field with {A, B, C, and D} as the values. I would like to pull contacts w/ accounts that have A and C values (in other words A,C as the value).
 
I am trying the following clause: Type /Is/ {A, B}
 
However the segment returns zero members. I have more than 1 contacts/accounts that fall into this category, and I am able to pull those into a query using Advanced Find. 
 
Does the /Is/ operator not work with same as /Equals/? 
 
Thanks for any help you can provide. 
  • Verified answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 327 Super User 2024 Season 2 on at
    "Is" operator on a multi-select field, returns 0 when more than one value is selected
    Hi Farah,

    If you were wanting to pull Contacts that had both A and C values, I would achieve your segment with the below query (this screenshot is from the Real Time area - please let me know if you are using Outbound instead):



    Ensure that you are using the AND / OR criteria correctly - let me know how you get on.

    If this answer has helped you, please consider marking it as verified.

    Kind regards.
    Fiona

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