Microsoft Dynamics CRM: Tracking token is not saved as specified in the settings

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Posted on by Doe

Hello,

the system level tracking token was adjusted incorrectly. It was changed from CRM:XXX to 0011.

It was then changed back to CRM:XXX... because every email containing e.g. 02 was tracked.

After the change, the token is still saved as /04/ or e.g /02345/. How can we remove the incorrect tokens so that the token is stored correctly again?

Thank you very much and BR

EDIT: I found the solution by myself. There is a table called organization and there are columns related to the tracking token. One column has saved the prefix of the token and it looked like this: /CRM:; 0; CRM:;/.

I removed the data and put in /CRM:;/, now its working fine again. Hope this helps :)