web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

screen sharing not possible from a PC with Teams to a mobile phone with Remote assist

(0) ShareShare
ReportReport
Posted on by 87

Goodmorning,

I tryed a connection between a mobile phone with Remote Assist and a PC with Teams.

I'm not able to  share the screen with teams, I mean, it seems that the screen is going to be shared but from the mobile phone I still see the image of the PC camera.

Do you know why?

Many thanks

Giuseppe

  • Al Iggs Profile Picture
    Microsoft Employee on at

    I have seen the same behavior. The desktop sharing is listed under Hololens feature of Remote Assist: docs.microsoft.com/.../adjust-what-you-see-hololens

    So I assume it is currently not supported in Remote Assist Mobile. If that's the case, it would be great if the button on the Teams side would be disabled.

  • Verified answer
    Campetella Profile Picture
    87 on at

    Many thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 58 Most Valuable Professional

#2
Travis South Profile Picture

Travis South 37

#3
11manish Profile Picture

11manish 24 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans