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Hi Guys! We are working in a legal company. We work in a lot of cases that are assigned to differents lawyers. So, we are thinking to implement Customer Service to do this.But i can't find the way to share to the clients the status of the cases. I'd like to the clients can track in wich step are their cases, but i don't know if it is possible with Dynamic 365.Someone could let me know how can do it?
Hello,
Are you online? If yes PowerApps Portals is what you're looking for - docs.microsoft.com/.../create-portal
Thank you! I was thinking in a similar solution, i found that dynamic 365 has Portal Add-On but I can't see this option. I dont know if it is a current feature or it happens because i am using a trial version.
Thanks in advance!
With Microsoft Dynamics 365 for Customer Service, Customer Self-Service Portals are available and able to be customized from an organizational perspective. You can add hyperlinks and polls, for example.
Customers can sort their inquiry by case type or subject to be easier connected with the right customer service agent to help them solve their problem.
Customers can log back into the portal to see the status of their support ticket whenever they please.
Please have a look at this link:
us.hitachi-solutions.com/.../
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