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Customer experience | Sales, Customer Insights,...
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Why does my (RetrieveDuplicatesResponse)localContext.OrganizationService.Execute(request) always return zero count?

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Posted on by 137

Hi,

My CRM plugin needs to find if there is any duplicate records, so I use the following codes, basically I use two fields ("dev_claimnumber" and "dev_adminstratorstatus") as key to find if there is any duplicated records.

I know there is duplicates record already, but these codes does not work, the response.DuplicateCollection.Entities.Count always return 0, which it should be equaled to 1.

Any anybody help me to find what is wrong with my codes? or should I use other object or class to find the duplicated records? thanks a lot,

Peter

-----------------------------------------------------------

string EntityLogicalName = "dev_accountinfo";
Entity statusEntity = new Entity(EntityLogicalName);  
            statusEntity["dev_claimnumber"] = entity.Attributes["dev_claimnumber"].ToString(); //single line text field
            statusEntity["dav_adminstratorstatus"] = ((OptionSetValue)entity["dapi_administratorstatus"]).Value; //this is option set field           
            var request = new RetrieveDuplicatesRequest
            {
                BusinessEntity = statusEntity,
                MatchingEntityName = statusEntity.LogicalName,
                PagingInfo = new PagingInfo() { PageNumber = 1, Count = 50 }
            };          
            var response = (RetrieveDuplicatesResponse)localContext.OrganizationService.Execute(request);
            if (response.DuplicateCollection.Entities.Count == 0) //if there is no duplicate record found, create a record
            {
               localContext.Trace("No duplicates found... Entities.Count:" + response.DuplicateCollection.Entities.Count.ToString());
  //the above code shows Entities.Count:0, even I can see there are duplicate records it should returns 1

********************************************I also tried different codes as follows, but it also return zero of count****************

string EntityLogicalName = "dev_accountinfo";
            Entity statusEntity = new Entity(EntityLogicalName);
            QueryExpression Account = new QueryExpression { EntityName = "dev_accountinfo", ColumnSet = new ColumnSet("dev_claimnumber") };
            Account.Criteria.AddCondition("dev_claimnumber", ConditionOperator.Equal, entity.Attributes["dev_claimnumber"]);
            Account.Criteria.AddCondition("dev_administratorstatus", ConditionOperator.Equal, ((OptionSetValue)entity.Attributes["dapi_administratorstatus"]).Value);

            EntityCollection RetrieveAccount = localContext.OrganizationService.RetrieveMultiple(Account);
            if (RetrieveAccount.Entities.Count > 1)
            {
                localContext.Trace("duplicate records found..." + RetrieveAccount.Entities.Count.ToString());
            } else
            {
                localContext.Trace("no duplicates...");
            }

I have the same question (0)
  • Suggested answer
    Charan Raju C R Profile Picture
    7 Moderator on at

    Hi Peter,

    Does it work when you create a third duplicate record?

    Your plug-in is registered on pre-operation or post-operation?

  • Peter Cong Profile Picture
    137 on at

    Hi Charan, thanks for your help again,

    The problem was caused by the OptionSet value was not set properly, it should be set as int, but it was set as string.

  • Charan Raju C R Profile Picture
    7 Moderator on at

    Glad that you're managed to identify the issue and fixed it. Have a good day!

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