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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Product Received but N...
Microsoft Dynamics AX (Archived)

Product Received but Not showing in Invoice

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Posted on by Samanth 517

Hi All,

I have a weird situation. I created a purchase order for an item with 2 quantity. I have received each quantity separately. So i have 2 product receipts. I have invoiced first product receipt. But when am trying to invoice second product receipt it is showing no lines. 

When i check Line quantity. it is showing ordered as 2, invoiced as 1 but in fields- Invoice remainder & Pending invoice it is showing blank.

Can anyone suggest me any solution.

Thanks

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Samanth, At the time you invoiced the first product receipt have you changed the quantity that is matched to the quantity that you specified in the invoice lines also in the "match product receipt" window? I could imagine that you only changed the quantity in the invoice lines but not in the matching window. By doing that you basically tell AX that you got 2 pieces but that your vendor invoiced you only one and gave you the second one for free. Please double check that and also search for prior posts on this forum as this issue has been reported already several times. All the best, Ludwig

  • Samanth Profile Picture
    Samanth 517 on at

    Hi Ludwig. I agree with you. In that case how can i correct my error ?

    Do i have to reverse complete po ? Or is there any way to correct the Match product receipt ? Please help me.

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Samanth,

    The problem is that this issue cannot really be corrected.

    What you could probably try to do is setting up another PO (with negative) quantities where you replicate the same transactions to offset your first error.

    Thereafter, you can create another PO where you do the postings correctly.

    Yet, the major disadvantage of doing that is that you will automatically get item transactions in your inventory that might influence many other things.

    For that reason you need to carefully test it in a demo/test environment first.

    If you do not want to do this kind of correction you can alternatively adjust the item Transaction directly via the the inventory closing and adjustment form. (Inventory Management / periodic / closing and adjustment  - adjustment - Transaction). Yet, this typically works only after closing inventory.

    If you work with atandard costs or a moving average costing model you alternatively also adjust the item cost price directly.

    Irrespective of what you are trying to do, please make sure that you test it throughly in a demo Environment beforehand.

    All the best,

    Ludwig

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