Statement posting error :Account number for transaction type Order packing slip does not exist.

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Posted on by Community Member

Hi,

While posting retail statements, these errors have started popping up on all statements.

Sales order: SO-000503461
Voucher CIV-00147248
Account number for transaction type Order packing slip does not exist.
Account number for transaction type Order offset account packing slip does not exist.
Account number for transaction type Sales order issue does not exist.
Account number for transaction type Sales order consumption does not exist.
Account number for transaction type Sales order revenue does not exist.

Of what I could read on the net for such errors, everyone has pointed to look in GL-Setup-Ledger

Can someone please help with the details?

Thanks

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Ludwig Reinhard Microsoft Employee on at

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Hello SavecoAdm,

To me it looks as if the so-called inventory posting matrix / form is not completely setup. Can you please check your account setup in the following form "InventoryManagement-Setup-Posting-Posting" and there the sales order tab? There you will find all the transactions types mentioned above (order packing slip, order offset account packing slip, etc.) for which you need to setup specific accounts.

If you can identify some accounts in those sections then please check your item setup and verify if the item is covered by one of the posting lines setup in this form.

Hope it helps,

Ludwig

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Community Member on at

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Thanks for your reply Ludwig. It turned out to be an issue with the Fiscal Calendar periods being On-Hold.

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Ludwig Reinhard Microsoft Employee on at

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Hi SavecoAdm,

Can you provide some additional Information on your solution just in case that other users run into the same problem and need to fix it. Many thanks in advance,

Ludwig

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Community Member on at

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Hi Ludwig - I had to raise this issue with my AX Support partner and this is all the info I got - that the fiscal period was put on-hold causing the sales posting to give this error.

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Community Member on at

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Hi Ludwig,

This error will occur if there is no account defined in Packing Slip Offset.

Path: Inventory Management > Setup > Inventory > Item Group > Sales Order Tab (or you can browse through the item in Manage Cost Tab)

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d365 Dynamics comm... 8 on at

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Hi,

First check the setup described here:

Sales order posting - Finance | Dynamics 365 | Microsoft Learn

next, verify the cost activated of the item. In fact, the cost of goods delivered will be the cost of the item and not the price of the sales order.

BR,

Karim BELHEDI

KPMG

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