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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Online - Login err...
Microsoft Dynamics CRM (Archived)

CRM Online - Login error: You are not a member of this organization

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Posted on by Cristiano Gasparotto 335

Hi all!

I've activated CRM Online on our Microsoft On Line Sevices (we are a Microsoft Gold Partner) but I've a problem with authentication by some of our users that already partecipated to a trial of CRM Online one year ago with a previous version. When they try to login to the CRM online site instance they all receive an error:

 

You are not a member of this organization. You (xxxxxx@YYYYY.onmicrosoft.com) do not belong to the organization YYYYY. Verify the organization name and try to sign in again.

New users login procedure works like a charm.

I've already checked http://support.microsoft.com/kb/2652895 but it's not applicable in our contest. I think the problem belongs in some data related to the prevoius trial.

Any idea?

 

Thanks in advance

Cris

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I have the same question (0)
  • Michael Mertz Profile Picture
    Michael Mertz 1,195 on at

    I had some issues with this also. I do not know if this will fix the problem..

    Are they signing into the portal and then loading the CRM organization or are you sending them the url the the CRM environment? I found that each new user had to log into the portal and wait the the CRM instance to load (took like 5 mins) and then the CRM button was enabled. After this they were able to log into CRM without an error.

    I'm not sure if you have the same problem though.

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    Error message :

    You are not a member of this organization... you can only get when you are logged in with a Windows Live account which in not the user for the CRM Online org we are trying to access from the system. If that is not the case please open a case with the support case for this error message you are getting

    Thanks,

  • Cristiano Gasparotto Profile Picture
    Cristiano Gasparotto 335 on at

    Thank you Michael but unfortunately this is not the case: user has the same problem days after I created him...

  • Cristiano Gasparotto Profile Picture
    Cristiano Gasparotto 335 on at

    Thank you Mohammad. At this point I will open a case with support...

    Bye

    Cris

  • Drou Profile Picture
    Drou 15 on at

    Does support team resolved your problem Cristiano ?  I'm experiencing the exactly same problem you're describing above...

    Thanks,

    Dominic

  • Cristiano Gasparotto Profile Picture
    Cristiano Gasparotto 335 on at

    Hi Dominic,

    I talked with support yesterday. They collected info to well define the issue. On Monday they will open a case and let me know the solution. I'll post the answer.

    Cris

  • Muhammad Adeel Javaid Profile Picture
    Muhammad Adeel Javaid 5,580 on at

    Cause 1

    This is due to being logged into a Dynamics CRM Online organization that is using a Windows Live ID and then trying to login to a Dynamics CRM organization with a User Id that is associated with your Office 365 Services. The cookies that are used in the Internet Explorer browser sessions are trying to use your previous credentials to login.

    Cause 2

    This is due to being logged into a Dynamics CRM Online organization with a User Id that is associated with your Office 365 Services and then trying to login to a Dynamics CRM organization that is using a Windows Live ID. The cookies that are used in the Internet Explorer browser sessions are trying to use your previous credentials to login.

    To resolve either of the issues do one of the following:

    Resolution 1: Click the Sign Out button on the page that you see the error on. Then log back in with the correct login to access your Dynamics CRM Online organization.

    Resolution 2: Start Internet Explorer in, inPrivateBrowsing mode. Then try to access your Dynamics CRM Online Organization.

  • Drou Profile Picture
    Drou 15 on at

    Already tried these resolutions... Doesn't work for us.

    Dom

  • Muhammad Adeel Javaid Profile Picture
    Muhammad Adeel Javaid 5,580 on at

    It seems there is an error in communicating with the database or due to some problem with the security roles specification. I am giving you links to both of these and hope these might be helpful for you:

    For error due to database communication:

    support.microsoft.com/.../946286

    For error due to security roles specification:

    www.orbitone.com/.../minimum-dynamics-crm-permissions.aspx

    Regards

  • Muhammad Adeel Javaid Profile Picture
    Muhammad Adeel Javaid 5,580 on at

    This issue might also be caused by the fact that not all of the web sites used to perform authentication are trusted.  This may appear to be an issue with Internet Explorer. If the solutions I already mentioned do not work you can then try this:

    Go to “Internet Options”

    In the window that opens select the “Security” tab

    Select the “Trusted Sites” checkmark

    Click the “Sites” button

    In the window that opens in the area that says “Add this website to the zone”

    Enter   https://*.dynamics.com   and click “Add”

    Then enter    https://*.live.com    and click “Add”  

    Close all open windows

    Close and then open Internet Explorer

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