web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Dynamics 365: allow multiple contacts

(0) ShareShare
ReportReport
Posted on by 40

Hi,

I would like it to be possible to have multiple contacts attached to one case. Is that possible and if so, how?

Regards!

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    You can add multiple lookup fields or use connections for that purpose.

  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Robberto,

    As Andrew said, you can configure a multiselect lookup control for contact table, which can make you select multiple contacts on the case form.

    Refer to the following link to configure it:

    https://byrondittberner.com/blog/2022/04/13/how-to-configure-a-multiselect-lookup-in-dynamics-365/ 

    Or you can create new 1:N/N:N relationship between case and contact, then add sub-grid related to contact on the case form.

    pastedimage1683085310483v1.png

  • jonathanmacq Profile Picture
    2 on at
    Hello, were you successful in doing this? I'd be interested in how you accomplished it!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 55 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 27 Most Valuable Professional

#3
Soundari Profile Picture

Soundari 15

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans