Anyone having issues with new contacts not appearing in segments?

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Posted on by JS-29071358-0

Hi all.
We've recently observed an issue to do with new contacts not being included in segments. Specifically, we have a Dynamics Form on the website that opts people into our email newsletter. The email newsletter segment and the form are set up correctly. New people who complete the form are getting created as contacts on the Dynamics, and are correctly opted in, but these contacts aren't getting included in the newsletter segment. (Note: where someone completes the form, but the contact already exists on the CRM, the opt-in/inclusion in the segment seems to work.) The issue appears to have started around 7th or 8th May. We have flagged it up with our Microsoft partner (who has flagged it up to Microsoft). Has anyone noticed any similar issues (or - even better - identified a solution)?
Thank you!

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Dynamics 365 Customer Insights - Journeys

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11manish 1,174 on at

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Since the configuration appears to be working for existing contacts and the problem only affects newly created contacts beginning around May 7–8, this strongly suggests a service-side issue rather than a misconfiguration. Continue working with your Microsoft partner and Support, as they can verify backend synchronization and segment evaluation for your environment.

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