Hi -
I have a Queue (Initial) configured to receive emails. I have a Power App Flow configured to create a Case from the emails received in this Initial Queue. The Case Creation is working fine. No issues here.
My problem is that the Email is removed from the Initial Queue (desirable) upon Case Creation. However, I am not able to add the Case into the desire work Queue (Triage) for processing. I have tried several different flavors of using the CDS Create New Record action, but no matter how I configure it, I get an error.
Error During Test: activitypointer With Id = 38d15d50-c434-eb11-a813-000d3a33706c Does Not Exist
Here is how I currently have it configured:
CDS Create New Record
Entity Name: Queue Items
Queue: /queues/qID
Object (Activities): /incidents/CDS Case
The debugging shows the correct case and QueueID:
Then i get the "activitypointer With Id = 38d15d50-c434-eb11-a813-000d3a33706c Does Not Exist" error.
I've researched it here and that is what lead me to adding /incidents/ and /queues/
However, with or without, I can't get passed the errors and get my Case to automatically go the desired queue.
Thoughts? Thanks in advance.
