Is anyone having an issue with the "Does Not Equal" filter not actually filtering out the options selected?

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Posted on by Tina Silver

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Prior to installing Wave 2 2021, we could select several Status Reasons under "Does Not Equal" on the All Cases View, and it would only return cases that didn't have those Status Reason values. But now, when we select multiple Status Reasons using the "Does Not Equal" like in my screenshot below, it doesn't actually filter those values out when I click Apply. Is this a known issue, or should I log a ticket with Microsoft? I searched in here and couldn't find anything related.

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Nya 29,060 on at

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RE: Is anyone having an issue with the "Does Not Equal" filter not actually filtering out the options selected?

Hi,

I can reproduce your issue with wave 2 version.

When there are more than 1 item in Do Not Equal, the filtering result is wrong.

It is not an expected behavior so it is recommended to raise a support ticket to MS for further help.

You can also filter on the whole view instead of the column.