web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Is anyone having an is...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Is anyone having an issue with the "Does Not Equal" filter not actually filtering out the options selected?

(0) Share

Report

Report

Posted on by Tina Silver

175

Prior to installing Wave 2 2021, we could select several Status Reasons under "Does Not Equal" on the All Cases View, and it would only return cases that didn't have those Status Reason values. But now, when we select multiple Status Reasons using the "Does Not Equal" like in my screenshot below, it doesn't actually filter those values out when I click Apply. Is this a known issue, or should I log a ticket with Microsoft? I searched in here and couldn't find anything related.

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Nya 29,064 on at

Like (0)

Report
Copy link

Link copied!

Hi,

I can reproduce your issue with wave 2 version.

When there are more than 1 item in Do Not Equal, the filtering result is wrong.

It is not an expected behavior so it is recommended to raise a support ticket to MS for further help.

You can also filter on the whole view instead of the column.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

Muhammad Shahzad Sh... 69 Most Valuable Professional

#2

Daniyal Khaleel 25 Most Valuable Professional

#3

Ayesha Wajahat 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans