We recently upgrade our old custom (and very basic) BC <-> Shopify connector with the native one in Business Central. Overall, we are very happy with the new workflow as the salesperson can work with orders in BC without bouncing back and forth between the ERP and Shopify: BC receives the order, the customer gets a transactional email saying we received the order, a sales order is automatically generated from which we create a warehouse shipment, the warehouse ships the order from the warehouse shipment, and when the posted sales shipment is generated, Shopify creates a transactional email with the shipping code and corresponding shipping company. All along the process, the order is updated accordingly in the Shopify backend: the status changes from Unfulfilled to Fulfilled once the order is shipped.
However, we have a workflow that we don't seem to be doing correctly: when a customer selects the "Pickup in store" option at checkout, the order on Shopify is not updated correctly and does not send the right transactional emails saying that the order is ready for pickup or it has been picked up. In the backend, instead of saying order Unfulfilled, then "Ready for pickup", and then Fulfilled, it goes directly from Unfulfilled to Fulfilled instead. Similarly, the transactional emails saying: Your order is ready to be picked up and Your order has been picked up are not sent to the customer. I guess this is because once we ship the order in BC, then BC sends a fulfilled status to Shopify and skips the Pickup parts.
What would be a proper workflow in order to trigger the right messages and transactional emails on Shopify? What should we do before shipping the order in BC? I don't seem to find anything on the documentation.
Thanks.
